Appointments/Home Visits/Telephone Advice
Appointments Line: 0117 970 9505
Lines are open from 08:30 to 19:30 Mon - Thu | 08:30 to 18:30 Fri
To use this service you must first contact reception and then create an account. For further help with online appointments please see below.
Routine Appointments
All Doctor appointments are 10 minutes in duration and we are grateful to patients to be mindful of this, especially if there are several things that you wish to discuss with the doctor. You are able to book these in advance and, availability allowing, we will always aim to give you a choice of which GP you would like to see. Please be advised that an appointment with the GP is not required to collect routine test results which can be obtained directly from a member of the practice support team.
Any urgent medical problems which cannot wait for a routine appointment will be seen by the duty doctor. However, please be advised that there is no choice of doctor for same day appointment requests and that you may have to wait when you get to the surgery if the doctor is called out for an emergency.
If you do feel that you will need a same day appointment, please help us by contacting the surgery as soon as possible that morning.
Telephone Advice
Some problems can be dealt with over the phone. If you need medical advice and do not feel that this needs you to visit the surgery, please speak to one of our reception team who will be happy to take a brief outline of the problem and then arrange for someone to call you back.
Home Visits
Home visits are only for housebound patients and those currently too poorly to come to the surgery. They are performed at the discretion of the doctor who may wish to speak to you before they agree to visit. We thank you for your understanding as this is because 3-4 patients can be seen at the surgery in the same time that it takes to complete 1 home visit. There are also more medical facilities available at the surgery to aid better patient assessment and treatment.
Where home visits are requested, we politefully ask that patients or their carers please contact the surgery before 11am, thank you.
Out of Hours
When the surgery is closed, out of hours care is provided by Frendoc- please follow this link for further details.
Help with Online Appointments
Willow Surgery lets you book your appointments online. To register to use this service, we ask that you first visit the surgery with two documents, one showing proof of address (e.g utility bill, bank statement etc) and an item of photo ID (e.g passport, driving licence, bus pass, official employment ID). This is to comply with the data protection act. No one else can register on your behalf.
You will then be given a registration form and we'll give you the details required to create your account. When you have an account, just click on the 'Book Appointment Online' link above. Only available appointments will be shown. Please remember to cancel any appointments you can't attend either online or by phoning the appointment line 0117 970 9505, thank you.
If you need a longer appointment don't book online, but instead phone 0117 970 9505. Examples of such appointments include contraceptive implants and coils insertions and removal, joint injections, occupational medicals, minor surgery, post natal checks and smears.
Still unsure? Get in touch.
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